Shipping policy

SHIPPING POLICY

This Shipping Policy explains how and when ANEMOIA (“we”, “us”, “our”) dispatches orders placed through anemoia.gallery. It forms part of our Terms of Service. For returns and exchanges, please see our Refund Policy.

PROCESSING TIMES

All in-stock orders ship within 1–3 business days of being placed. This applies to the US and to international orders. Pre-order items ship within 2–3 weeks. See Pre-orders section below.

Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day. During a drop, a restock or a sale, processing may take slightly longer. If we expect a meaningful delay, we will email you.

DELIVER TIMES AND COURIERS

Once your order is handed to the courier, delivery time depends on the courier service and your destination:

United States: 2–5 business days after dispatch
International Express: 3–6 business days after dispatch
International Standard: 6–14 business days after dispatch

All delivery times are estimates and are not guaranteed. We are not responsible for delays once a package is in transit with the courier, including delays at customs. If your order is delayed, contact us and we will help you reach the courier.

US orders ship via UPS or USPS. International orders ship via DHL, FedEx or USPS.

WHERE WE SHIP

We ship worldwide from United States. In-stock orders, in the US and internationally, ship within 1–3 business days; pre-orders ship within 2–3 weeks.

DUTIES AND TAXES COVERED

Duties and import taxes are covered for orders shipped to these countries. They are included in the price at checkout, and nothing extra is collected on delivery:.

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia-Pacific: Australia, Hong Kong SAR, India, Japan, Malaysia, New Zealand, Singapore, South Korea
Middle East: Israel, United Arab Emirates
Americas: Argentina, Canada

For orders shipped to any other country, duties, import taxes and customs fees are not included. They are set by your local customs authority and are the customer’s responsibility. They may be collected by the courier on delivery. If you refuse to pay them, the parcel may be returned to us, and in that case shipping charges and any return fees will not be refunded.

If a courier asks you for a duties or tax payment on an order to one of the covered countries above, contact us at curator@anemoia.gallery before paying.

For US orders, any applicable state or local sales tax is shown at checkout.

PRE-ORDERS

Some pieces are sold on pre-order, and the product page says so clearly before you buy. Pre-order items ship within 2–3 weeks of your order being placed. Your payment is taken at checkout. If we expect your pre-order to take longer than this, we will email you with an updated date, and you can cancel for a full refund if you'd rather not wait. A tracking link is emailed as soon as it ships.

TRACKING

A tracking link is emailed to you as soon as your order ships. Tracking can take up to 24 hours to show its first scan, and international parcels may show gaps while they clear customs. If your tracking hasn’t updated for several business days, contact us and we will open an enquiry with the courier.

DELIVERY ADDRESSES

Please make sure your shipping address is correct and complete before checkout. We cannot change an address once an order has been dispatched. If you spot a mistake, email curator@anemoia.gallery right away with your order number and we will do our best to catch it before it ships.

If a parcel is returned to us as undeliverable because of an incorrect address, or because delivery was refused, we will refund the item cost once it reaches us. Original shipping charges are not refundable in that case.

LOST, STOLEN, OR DAMAGED PARCELS

Title and risk of loss pass to you once we hand the parcel to the courier. Once a parcel is marked delivered, ANEMOIA is not responsible for lost or stolen packages, but we will help you file a claim with the courier where we can.

If your order arrives damaged, email curator@anemoia.gallery within 7 days of delivery with your order number and photos of the item and the packaging, and we will make it right.

RETURNS AND EXCHANGES

Returns and exchanges are handled under our Refund Policy. Please read it for the full terms.

CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time. The version published on this page is the one that applies to your order at the time you place it.