Shipping policy
SHIPPING POLICY
This Shipping Policy explains how and when ANEMOIA ("we", "us", "our") dispatches orders placed through anemoia.gallery. It forms part of our Terms of Service. For returns and exchanges, please see our Refund Policy.
WHERE WE SHIP
We currently ship within the United States only. We are not able to accept orders for delivery to addresses outside the US, including APO/FPO and PO Boxes where our carriers do not deliver.
If your country isn't on the list yet, join the waitlist — we open new regions as we grow.
PROCESSING TIMES
Orders ship within 1-2 weeks. Business days are Monday to Friday, excluding US public holidays.
Pre-orders are made to order. Please allow 5-7 weeks for production before your order is dispatched.
Orders placed on a weekend or holiday begin processing the next business day. During a drop, a restock, or a sale period, processing may take slightly longer; if we expect a meaningful delay we will email you.
We may need to verify billing or shipping details before releasing an order. If we do, we will contact you at the email address on the order, and processing begins once we hear back.
SHIPPING RATES
- Free standard shipping on all US orders of $100 or more.
- Orders under $100 ship at a flat rate of $8.
Rates are calculated at checkout and shown before you pay. Any promotional shipping offer applies only for the period stated and cannot be combined with other offers unless we say otherwise.
CARRIERS AND DELIVERY ESTIMATES
We ship via UPS or USPS. The carrier is selected by us based on destination and parcel size.
Estimated delivery is 3-7 business days after dispatch. This is an estimate for the carrier's transit time only; it does not include our 1-2 week dispatch window, or the 5-7 week production window on pre-orders, and it is not a guarantee. Delivery windows are set by the carrier and can be affected by weather, holiday volume, and other factors outside our control.
TRACKING
A tracking link is emailed to you as soon as your order ships. Tracking can take up to 24 hours to show its first scan.
If your tracking has not updated for several business days, contact us at curator@anemoia.gallery and we will open an enquiry with the carrier.
DELIVERY ADDRESSES
Please make sure your shipping address is correct, complete and secure before you complete checkout. We are not able to change a delivery address once an order has been dispatched.
If you spot a mistake, email curator@anemoia.gallery immediately with your order number. If the order has not yet been dispatched we will do our best to correct it, but we cannot guarantee we can reach it in time.
If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the item cost once it reaches us. Original shipping charges are not refundable in that case, and reshipping is charged at the standard rate.
LOST, STOLEN OR DAMAGED PARCELS
Title and risk of loss pass to you once we hand the parcel to the carrier.
Once a parcel is marked delivered by the carrier, ANEMOIA is not responsible for packages that are lost or stolen. If your tracking shows delivered but the parcel isn't there, please check with your household and neighbours and with your local carrier depot first, then contact us and we will help you file a claim with the carrier where we can.
If your order arrives damaged, email curator@anemoia.gallery within 7 days of delivery with your order number and photographs of the item and the packaging, and we will make it right.
DELAYS OUTSIDE OUR CONTROL
We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, severe weather, carrier backlogs, or other events outside our reasonable control.
TAXES
Prices shown do not include sales tax. Any applicable US state or local sales tax is calculated and shown at checkout.
RETURNS AND EXCHANGES
Returns and exchanges are handled under our Refund Policy. In short: we accept returns within 30 days of shipment on unworn, unused and unwashed items returned in their original condition with all tags attached. Return shipping is not free — the cost is deducted from your refund — unless the item arrived faulty or incorrect. We reserve the right to refuse any return showing signs of wear, damage, alteration or use. Please read the Refund Policy for the full terms.
CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time. The version published on this page is the one that applies to your order at the time you place it.
CONTACT
Questions about shipping, tracking or a delivery? Reach us any time at curator@anemoia.gallery and we will get back to you.
ANEMOIA GALLERY LLC
curator@anemoia.gallery