Refund policy
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after your order is shipped to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused and unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at curator@anemoia.gallery. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is not free: unless the item arrived faulty, damaged or incorrect, you are responsible for the cost of returning it, and that cost is deducted from your refund.
We reserve the right to refuse any return showing signs of wear, damage, alteration or use.
You can always contact us for any return question at curator@anemoia.gallery.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Where an item arrived faulty, damaged or incorrect, we cover the cost of the return and nothing is deducted from your refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned:
- Custom products, such as special orders or personalised items.
- Sale items.
- Gift cards.
Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
We currently ship within the United States only. Where and when we do ship into the European Union, the following applies.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it — unworn, unused and unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase. You are responsible for the direct cost of returning the goods.
Where the 14 day cooling off period and our 30 day return window both apply, whichever is more favourable to you will govern.
REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, less the cost of return shipping where it applies. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at curator@anemoia.gallery.
CONTACT
ANEMOIA GALLERY LLC
curator@anemoia.gallery